Terms and Conditions.


CosMediSmile Pty Ltd – ACN:647 683 609 (“CosMediSmile”) of Level 2, Medical Precinct, Oasis Centre, Victoria Avenue, Broadbeach Queensland Australia, and “the Client” who acknowledges and accepts the Terms and Conditions as follows:



1.1 CosMediSmile is a cosmetic dentistry facilitator.

1.2 CosMediSmile arranges submission of health and other material (provided by you) for evaluation for possible cosmetic dental treatments only with any of the Clinics or healthcare providers whose bookings are made.

1.3 CosMediSmile only coordinates services and does not provide any dental-related services or dental healthcare services.

1.4 CosMediSmile does not have a financial interest in any of the Clinics or healthcare providers with whom bookings are made.

1.5 CosMediSmile acts as a conduit for the provision of cosmetic dental treatment information from the Clinics and healthcare providers to you but does not employ any dental specialists or other health practitioners.

1.6 Any information provided to you by CosMediSmile in relation to a proposed cosmetic dental treatment has been provided by the Clinics or healthcare providers that will provide the treatment.

1.7 CosMediSmile provides dental medical information to you on behalf of the dental practitioners and healthcare providers in good faith, but without offering or providing dental or medical advice.

1.8 CosMediSmile recommends that you obtain independent dental advice or a second opinion from an appropriately qualified dental specialist or your dentist specialist in relation to any cosmetic dental treatment that you might be considering or that you have booked via CosMediSmile to coordinate.

1.9 A non-refundable deposit of $1000 or $2000 (depending on the selected package) is payable to CosMediSmile to secure a treatment start date. The balance of the estimated invoice price is payable 4-weeks prior to the start of treatment. Unless a treatment date is confirmed within 4-weeks, in which case the balance is payable when invoiced. The deposit may be applied as a once-off contribution towards a Treatment or Surgical procedure valued greater than $6,990 AUD booked through CosMediSmile, or CosMediTour Thailand or CosMediTour Australia, with a date within 12 months from the invoice issue date.



2.1 CosMediSmile will provide the information collected from you to the Clinics and healthcare providers and from which health or dental services might be obtained for the purposes of a dental recommendation, and if approved, the provision of a cosmetic dental treatment.

2.2 CosMediSmile will not release any information collected from you to any other person without your consent.

2.3 You must provide true and complete disclosure of all dental health, general health, lifestyle, and other information requested by CosMediSmile, or Clinic or healthcare provider. This includes information provided to CosMediSmile in person, information provided by completing a CosMediSmile online Assessment Form, all written and verbal communications, and all information required by any clinic or healthcare provider.

2.4 You must disclose details of all dental and medical conditions and medications taken (past and current) that are currently or have been treated by any dental, medical or healthcare professional including alternative therapists.

2.5 You agree to be responsible for and will agree to pay any additional costs incurred by CosMediSmile, the Clinic or the healthcare provider due to you providing incorrect, incomplete, or misleading information.



3.1 When you make an initial enquiry, your preferred requirements are discussed with you, and CosMediSmile provides information about the Clinic, and dental treatment/packages from whom services may be obtained.

3.2 CosMediSmile does not guarantee your experience, nor that you will be satisfied with the dental treatment outcome, and CosMediSmile recommends that you make your own enquiries both in relation to the suitability of the proposed treatment and the Clinic.

3.3 You must complete the online Assessment Form including providing quality photographs according to the photograph guidelines provided by CosMediTour, and if applicable, all accompanying medical information.

3.4 Following the provision of the Assessment Form, photos, and an OPG, the Clinic or healthcare provider will provide a dental recommendation about your suitability for the cosmetic dental treatment you have requested.

3.5 If the evaluation shows that the proposed procedure is likely to be suitable, CosMediSmile will begin arrangements with the Clinic for the consultation and all treatments thereafter only.

3.6 You will attend a consultation with the dental specialist provider prior to commencing any treatments. At that consultation, the dentist will determine the details of the treatment plan, an evaluation of whether or not you should proceed with the treatment, and any other treatment advice that the dental specialist deems suitable.

3.7 If a dental or oral health condition develops and becomes apparent on the day of your first treatment, your dentist will discuss this with you, and your treatments will be rescheduled.

3.8 CosMediSmile and the Clinic at all times reserve the right to; refuse to continue the assessment process or the Clinic to carry out a procedure for any reason.

3.9 If you decide to proceed following the consultation and examination with the Clinic, after having received details of the final treatment plan and any additional costs, your treatment will proceed on the previously arranged treatment date.

3.10 The Dental Clinic or Specialist reserves the right to deny any treatments if a scheduled appointment time is not met without advice by the Client of the cancellation. Any subsequent appointments may also be cancelled.

3.11 CosMediSmile and the Dental Clinic or Specialist reserve the right to deny and cancel any arrangements and scheduled appointments if a client becomes aggressive, abusive, or threatening.

3.12 You acknowledge that all individuals have different post-treatment recovery, sensations, results and reactions to any anaesthetic.

3.13 You acknowledge that there is an expected post-treatment care, during which time all care must be taken with lifestyle and activity levels, so as not to compromise the dental aesthetic outcome, especially Veneers.

3.14 You acknowledge that if a problem arises post-treatment you are required to inform the Clinic directly, for review on a case-by-case basis NOT CosMediSmile. You may be required to return to the Clinic for a check-up, examination and potential treatment at a time frame decided by the Dental Clinic. Costs incurred will also be determined by the Clinic and payable by you directly to the Clinic.



4.1 Prices for Veneer and Crown packages listed on the CosMediSmile website and other marketing channels as well as discussions with CosMediSmile during initial enquiries are indicative package prices only. The final price will be determined after your consultation and in-chair examination by the dental specialist.

4.2 Prices listed are current at the time of publication and are subject to change without notice.

4.3 The final cost of any cosmetic dentistry treatment will be confirmed at the time of your consultation and in-chair examination by the dental specialist.

4.4 You acknowledge that the dental package prices do NOT include the costs of any other dental treatments you may require prior to your dental package treatment. All general dentistry must be completed prior to your in-chair consultation and treatment start.



5.1 Any cancellations or no-shows prior to your booked dental treatment are subject to fees. The CosMediSmile Cancellation Policy applies.

5.2 You agree that CosMediSmile is not liable for the provision of, or the outcomes of, any dental treatments or your overall experience during your treatment, recovery or travel. You agree to release (and by signing these Terms and Conditions do release) CosMediSmile from all responsibility.



6.1 Costs, booking Terms and Conditions for accommodation options that may be promoted by CosMediSmile will vary depending on the property, accommodation type, and travel dates.

6.2 It is important that you follow the Clinics’ and all protocols surrounding COVID-19.



7.1 Website Material* is derived from a variety of sources and as such, CosMediSmile is not responsible or liable for any inaccuracies or omissions as a result of information received from third parties. CosMediSmile does not advocate any specific technique or philosophy of cosmetic or other surgery procedures, nor does it endorse any medical procedure whatsoever. CosMediSmile does not warrant that the information or material on this website is entirely free from errors or omissions.

7.2 Liability* CosMediSmile does not guarantee the outcome or any results of any Client treatment or other procedure performed by a Cosmetic Dentist or healthcare provider. CosMediSmile is a “facilitator and organiser” only, assisting Clients after they have chosen and confirmed to proceed with a dental treatment, by organising arrangements, dates, travel and accommodation only. CosMediSmile does not accept any liability in contract or in tort for any miscommunication, misunderstanding, injury and other procedure outcomes, damage, communication delays, loss, delay, additional expenses incurred or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any dental treatment and associated travel organised by CosMediSmile on the Client’s behalf. The Client agrees to release, defend and hold harmless CosMediSmile and its officers, employees and agents from any and all such liability and indemnify each of them and CosMediSmile severally against any claims that may be made by or on behalf of the Client related to entering into any Agreement with CosMediSmile and/or any use of its Website, Instagram or Facebook pages in any manner.

Terms & Conditions Acknowledgement

  • Client Declaration

  • Version: CMTST&C/V4:2024